Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to remember that the odds always favour the house in the long term. Play responsibly and within your means.
Age Verification
You must be 18 years of age or older to access online pokies in New Zealand. All gaming platforms must verify your age and identity before you can play. If you are under 18, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
Be aware of these signs that your gaming may be becoming a problem:
- Chasing losses by gambling more to try to recover money you've lost
- Spending more time and money on gaming than you intended
- Hiding your gaming activity from family, friends, or partners
- Neglecting work, study, family, or social responsibilities
- Borrowing money or going into debt to finance gaming
- Feeling anxious, irritable, or restless when not gaming
- Lying about how much time or money you've spent gaming
- Using gaming to escape problems or regulate your mood
- Unsuccessful attempts to cut back or control your gaming
- Risking or losing important relationships or opportunities
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Safer Gaming Features
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount you're willing to lose in a session or timeframe
- Session Time Limits: Receive reminders or automatic logoff after a set period
- Reality Checks: Regular pop-up notifications showing your time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Account Cooling Off: Take a break from gaming for a set period
Use these tools to maintain healthy gaming habits and stay in control.
Support Organizations in New Zealand
If you're struggling with problem gambling, help is available. Contact these organizations:
New Zealand Services
-
Problem Gambling Foundation (PGF)
Freephone: 0800 664 262
Website: www.pgf.nz
Free, confidential support and counselling services -
Gamblers Anonymous Aotearoa New Zealand
Website: www.gamblersanonymous.org.nz
Support meetings and peer assistance -
Samaritans Aotearoa New Zealand
Freephone: 0800 726 666
Website: www.samaritans.org.nz
24/7 emotional support
International Resources
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GamCare (United Kingdom)
www.gamcare.org.uk -
GamStop (United Kingdom)
www.gamstop.co.uk -
Gambling Help Online (Australia)
www.gamblinghelponline.org.au -
Responsible Gambling Council (Canada)
www.responsiblegambling.org -
National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help
If you believe you or someone you know has a problem with gambling, please reach out for support. Seeking help is a sign of strength, not weakness. There is no shame in asking for assistance, and professional support is available and effective.
Contact the Problem Gambling Foundation on 0800 664 262 (free and confidential) or visit www.pgf.nz today.